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English
العربية (Arabic)
دری (Dari)
体中文版 (Simplified Chinese)
Español (Spanish)
Türkçe (Turkish)
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Dispute resolution

Dispute resolution

Dispute resolution process
- Determinations
Do I have a dispute?
Tips to help you resolve a dispute before mediation
How mediation works
Case studies
VSBC, VCAT and the courts

Who we help

Who we help

Small business owners (including franchisees and franchisors)
Retail tenants and landlords
Owner drivers and hirers
Farmers and creditors
Gig workers
Taxi and hire car drivers
Miners and landholders

Leasing – rights and responsibilities

Leasing – rights and responsibilities

Entering into a retail lease
Repairs and maintenance
Outgoings: other charges under a lease
Transfer of a retail lease premises
(Bonds) Security deposits
Rent review disputes
Disclosure statements
Five-year waiver certificates
Options and renewals for retail leases
Paying key money
Essential safety measures: who should pay for them

About VSBC

About VSBC

About us and what we do
How we help
Meet the Commissioner
Corporate publications
VSBC news and events
- Events
- Blog
- News
- Media releases
For media
Become a VSBC mediator
Testimonials
Feedback and complaints about us

Small business support

Small business support

How we support small business
Small business friendly councils
Supporting business through infrastructure disruption
Getting paid on time
Looking after your mental health
Building business networks
Unconscionable conduct
Is your contract fair?
Should I close my small business?
Negotiating the sharing of outdoor space

Fact sheets and resources

Fact sheets and resources

Fact sheets and brochures
FAQs
Case studies

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Tips to help you resolve a dispute before mediation
How mediation works
Guide to mediation
Mediation process
Mediation checklist
Case studies
VSBC, VCAT and the courts
Dispute resolution process

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Getting started

You can speak to someone in person by calling us on 13 VSBC (13 8722) or emailing us with an enquiry.

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