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Dispute resolution

Dispute resolution

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  • Tips to help you resolve a dispute before mediation
  • How mediation works
    • Guide to mediation
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    • Authority to participate in mediation
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Who we help

Who we help

  • Small business owners (including franchisees and franchisors)
  • Retail tenants and landlords
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  • Gig workers
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  • Miners and landholders
Leasing – rights and responsibilities

Leasing – rights and responsibilities

  • Entering into a retail lease
    • What are retail premises?
    • Premises not covered by the Act
    • Retail Leases Act 2003
    • Retail Leases Regulations 2023
  • Repairs and maintenance
  • Outgoings: other charges under a lease
  • Transfer of a retail lease premises
  • (Bonds) Security deposits
  • Rent review disputes
  • Disclosure statements
  • Five-year waiver certificates
  • Options and renewals for retail leases
  • Paying key money
  • Essential safety measures: who should pay for them
About VSBC

About VSBC

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Small business support

Small business support

  • How we support small business
  • Small business friendly councils
  • Supporting business through infrastructure disruption
  • Getting paid on time
  • Looking after your mental health
  • Building business networks
  • Unconscionable conduct
  • Is your contract fair?
  • Should I close my small business?
  • Negotiating the sharing of outdoor space
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Fact sheets and resources

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